Free Standard Shipping on All Items Priced Over $75. Additional Freight Charges may apply to Bathtubs.
- Expedited shipping is shipping with the carrier that is expedited. Processing times vary by manufacturer and we can not guarantee that they will process the order faster.
- We Can Not Ship Any LTL Items With Standard Freight to Alaska and Hawaii.
- Contact Us For Shipping Quote
- Expedited Shipping is only available for select items requiring freight shipping. (Large or Heavy Items)
To return your product, you should mail your product to the address and warehouse provided to you with your return authorization email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All Products from Kingston Brass or their affiliates are subject to a 25% restocking fee.
BEFORE RETURNING A KINGSTON BRASS ITEM
To return any KB merchandise, you must request an RMA – “Return Merchandise Authorization” [within 30 days from the date order is received], from our online support department with your order number and provide item(s) you wish to return.
- Merchandise must not be installed and must in 100% resalable new condition.
- You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
- Customer pays return shipping costs. If we provide you with a return label it will be deducted from your total purchase.
- All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
- Products purchased over 30 days are not returnable or exchangeable.
- NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles and vanities
- NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
You will not be charged for a restocking fee if:
- We shipped the incorrect item(s) to you. Merchandise you received is not what you originally ordered.
- Merchandise has a flaw (not caused by shipping) or defect (must claim within 30 days). If it is damaged through shipping, please have your order/tracking number ready and contact the online department ASAP for further assistance.
There are some products that are just too delicate or bulky for us to accept as a return. For this reason, they’re sold as “All Sales Final”, so please make sure they will work for your improvement project before purchasing. If you’re not sure, we offer free technical support to help you make the best decision, Or you can contact Kingston Brass directly simply by calling 1-909-548-6611. (Common non-returnable products are: glass, ceramic, porcelain, such as toilets, sinks…etc. Bulky products such as: bath tubs, vanities…etc.)
ALL Dreamline Products:
"If an RMA is approved, an e-mail will be sent from DreamLine Customer Service Group with an RMA number and further product return instructions. Each approved RMA number is valid for 30 calendar days. We understand that it is our or our client's responsibility to ship all merchandise in new condition (i.e. never installed/used). The returning items should be sent back the same way they arrived (pallet, boxes, corners, etc.). Upon receipt, DreamLine™ will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return. After items are received by DreamLine™, they will be inspected within seven (7) business days and any approved credit will be issued to Dealer's account adjusted by a $25 RMA processing fee, return shipping charges (unless the item was sent on dealer's freight account) and a minimum 25% restock fee. If the confirmed reason for the product's return is "Wrong Product Shipped" or "Defective Product", then restock and shipping charges may be waived by the Customer Service Group."
ALL Other Manufacturers Not Mentioned Above.
- For Stock Items, a 10% restocking fee will be applied
- For Special Order Items returning directly to a manufacturer, a 25% restock fee will be applied
- Return shipping with tracking will be your responsibility
- Google products are not eligible for courtesy returns
Once you receive your return authorization number, products must be returned to our supplying distribution center within 30 days, RGA will be cancelled beyond 30 days. The Return Authorization Form must be completed and included with the returning products.
For defective items, we may suggest service parts that are covered under product warranty or a visit from the manufacturing service representative. If the entire item is determined defective, the product may need to be returned for replacement.
Expedited shipping is available but may incur additional charges. Please contact us VIA E-mail: firstname.lastname@example.org for assistance with expedited shipping if it is not listed for your item.
Please note: Expedited shipping is shipping with the carrier that is expedited. Processing times vary by manufacturer and we can not guarantee that they will process the order faster.
We only ship to the lower 48 states and use an array of shipping companies such as but not limited to:
- UPS Freight
- AIT Freight
- LTL Freight
- Federal Express
Physical Addresses are a must. We will not ship to PO Boxes. If your shipping address is a PO Box your order will be cancelled and refunded.
Large, over-sized, multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
Orders are shipped via FedEx and DHL. A physical address is required for shipment. We cannot ship to P.O. Boxes.
We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to Info@bgbath.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase arrives, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and further instructions will be provided.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.